Managed Services Support

Log a Support Ticket

Submit an SAP support request to our managed services team. We triage every ticket within SLA and assign a specialist with module-level expertise.

1 hour

P1 Response · Critical incidents

4 hours

P2 Response · High priority issues

1 business day

P3 Response · Medium priority

24 / 7

Support Hours · P1 critical coverage

New Support Ticket

All fields marked * are required.

Contact Details

First Name *Last Name *Work Email *Phone

Company *SAP System ID (SID)

Ticket Details

Ticket Type *Priority *

SAP Module / Component *Subject *Detailed Description *When did this start?Number of users affected

Priority Guide

■

P1 – Critical

System down / complete loss of function

■

P2 – High

Major function impaired, workaround available

■

P3 – Medium

Function affected, business continues

■

P4 – Low

Minor issue / general query

I confirm this ticket relates to an active SAUTech managed services engagement and I agree to the Privacy Policy.

SAUTech AMS

Application Managed Services

Our AMS team provides 24/7 hypercare and steady-state support across all SAP modules — with dedicated functional and technical resources assigned to your account.

Learn about AMS

Our SLA Commitment

P1 Critical

1 hour response

4 hours resolution

P2 High

4 hours response

1 business day resolution

P3 Medium

1 business day response

3 business days resolution

P4 Low

2 business days response

5 business days resolution

P1 Emergency?

For critical system outages affecting business operations, call our 24/7 emergency line directly.

+92 318 3625998