Application Management Services (AMS)
Ongoing SAP support, incident resolution, and lifecycle optimisation that keep your mission-critical SAP systems stable, modern, and continuously improving.
Key deliverables
- L1/L2/L3 incident management & resolution
- SAP system monitoring, health checks & performance tuning
- Enhancement & change request delivery
- SAP release & upgrade management
- Knowledge transfer, documentation & ITSM integration
What SAUTech Delivers
Our AMS practice provides tiered support across all SAP modules — from incident management through enhancement delivery — under rigorous SLA governance. We act as an embedded partner, not just a helpdesk, proactively identifying improvement opportunities.
Request a proposalWhat's included
- L1/L2/L3 incident management & resolution
- SAP system monitoring, health checks & performance tuning
- Enhancement & change request delivery
- SAP release & upgrade management
- Knowledge transfer, documentation & ITSM integration
Tiered Support That Scales With You
Our three-tier AMS model ensures every ticket reaches the right expertise level — no bottlenecks, no over-engineering of simple issues.
- User query resolution
- Password resets & access issues
- Known error workarounds
- Ticket logging & triage
- Incident diagnosis & root cause
- Configuration corrections
- Report & output fixes
- Minor enhancements (<8hrs)
- Complex system defect resolution
- SAP Note analysis & implementation
- Performance tuning & optimisation
- Architecture & design decisions
Response Times You Can Rely On
* SLA targets measured during contracted service hours. 24/7 coverage available for P1/P2.
The SAUTech Difference for AMS
Our AMS practice is led by principals with 10+ years of dedicated experience in this domain — not generalist consultants who pick it up per engagement.
15+
Years delivering SAP
Since 2009
5+
Projects completed
Across 5+ countries
98%
Client satisfaction
Independently measured
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Learn moreReady to Get Started with AMS?
Book a no-obligation scoping call with one of our AMS principals. We'll assess your landscape and give you an honest view of scope, timeline, and investment.